Information you provide
This may include:
User profile: We collect information when you create or update your Shahem Ride account. This may include your name, email address, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driving licence or passport if required by law, date of birth, photo and signature. This also includes driver vehicle or insurance information. This also includes the preferences and settings that you enable for your Shahem Ride account.
Background check information: We may collect background check information if you sign up to use Shahem Ride services as a driver or delivery partner. This may include information such as your driving history or criminal record (where permitted by law). This information may be collected by a vendor on Shahem Ride behalf.
Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
User content: We may collect information that you submit when you contact Shahem Ride customer support, provide ratings or compliments for other users, or otherwise contact Shahem Ride.
Information created when you use our services
This may include:
Location information
Depending on the Shahem Ride services you use and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.
Transaction information
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Also, if someone uses your promotion code, we may associate your name with that person.
Usage information
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our
services. In some cases, we collect this information through cookies, pixel tags and similar technologies that create and maintain unique identifiers. To find out more about these technologies, please see our cookis .
Device information
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Communications data
We enable users to communicate with each other and Shahem Ride via the Shahem Ride apps, websites and other services. For example, we enable drivers and riders, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Shahem Ride receives some information regarding the calls or texts, including the date and time of the call/text and the content of the communications. Shahem Ride may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.
Information from other sources
This may include:
User feedback, such as ratings or compliments.
Users providing your information in connection with referral programmes.
Users requesting services for you or on your behalf.
Users or others providing information in connection with claims or disputes.
Shahem Ride business partners through which you create or access your Shahem Ride account, such as payment providers, social media services, on-demand music services, or apps or websites who use Shahem Ride APIs or whose APIs Shahem Ride uses (such as when you order a trip onGoogle maps ).
Insurance providers (if you are a driver or delivery partner).
Financial services providers (if you are a driver or delivery partner).
Partner transport companies (if you are a driver who uses our services through an account associated with such a company).
The owner of an Shahem Ride for Business or Shahem Ride Family profile that you use.
Publicly available sources.
Marketing service providers.
Shahem Ride may combine the information collected from these sources with other information in its possession.